Installation guide

System Operator Overview 82

Configuring the System Operator Profile

The operator system ID is the number that callers use to connect to the system operator. Callers can press this

extension while listening to the opening greeting or at any time the system is listening for an ID.

The default system ID for the system operator is 0 (zero), but this can be changed. The operator system ID does not

have to match the operator extension.

To change system operator box settings

1. In the Navigation Pane, click Call Management > System Operator Box > Profile.

The System Operator Box Profile page appears. For detailed field information, see the Call Management > System

Operator Box - Profile table.

2. In the System ID field, type the new system ID for the system operator box. The default value is 0.

3. Click the Voice name button to record a name for the system operator box.

See To record or rerecord a voice name or greeting on the Administration Console for details.

4. Select a language from the Language list for multilingual messaging systems.

5. Use the Alternate system IDs for special operators on each port field to route port calls to the operator box.

Type:

Where <port numbers> is the system ID for the port or range of ports, and <operator box> is the operator box

system ID. For example, 1=1234 or 1-16=1234.

NOTE

CONFIGURE A SEPARATE TRANSACTION BOX FOR EACH ALTERNATE OPERATOR. SEE Assigning a System Operator Box to a Port.

6. Click Save.