Installation guide

Opening Box Overview 79

Configuring Directory Assistance Settings

Dialing settings in the opening greeting box can be configured to enable callers to select alphabetic (automatic) or

numeric directory assistance.

The following procedure assumes that you have already configured numeric directory assistance and that you are not

using the one-key dialing settings in the opening greeting box.

NOTE

ONLY SYSTEM ADMINISTRATORS CAN PROGRAM ONE-KEY DIALING, HOWEVER, THEY MUST NOTIFY SUBSCRIBERS TO CHANGE THEIR

GREETINGS WHEN ONE-KEY DIALING RULES ARE SELECTED DURING A SUBSCRIBER GREETING.

To configure the system to offer callers automatic directory assistance

1. In the Navigation Pane, click Call Management > Opening Boxes > One-Key Dialing.

2. In the 1 field, type the system ID for alphabetic directory assistance.

To find the directory assistant system ID, click System > Configuration > System Settings. The Directory

Assistance field shows the system ID.

3. Click Save

4. In the 2 field, type the system ID for the main directory menu.

5. Click Save

6. Rerecord the opening greeting to list the new one-key dialing settings.

7. Type the number of seconds for the one-key delay.

This delay shows how many seconds the messaging system waits for callers to enter additional digits before acting

on the key press. This allows callers to enter a complete system ID and bypass the one-key dialing menu. 1 to 2

seconds is recommended.