Installation guide

Opening Box Overview 77

Routing Callers to a Language Select Box

Enables callers to select a preferred language for the system conversation. Configure a One-Key dialing option to route

callers from the opening greeting box to the language select box.

NOTE

ONLY SYSTEM ADMINISTRATORS CAN PROGRAM ONE-KEY DIALING, HOWEVER, THEY MUST NOTIFY SUBSCRIBERS TO CHANGE THEIR

GREETINGS WHEN ONE-KEY DIALING RULES ARE SELECTED DURING A SUBSCRIBER GREETING.

To select a language select box

1. In the Navigation Pane, click Call Management > Opening Boxes > Greetings.

The Greetings page appears. For detailed field information, see the Call Management > Opening Box - Greetings

table.

2. Click Search to find and select an opening box.

3. In the After day greeting section, select Route to.

4. In the Route to box, type the system ID for the language select box or click Search to find and select a language

select box.

5. Click Save.

Repeat this step for the After night greeting.

Configuring Restart IDs

If language select boxes are used, it is important to set the correct values for the restart ID fields. These fields specify

how the system restarts calls for each language offered. If a restart ID is not specified a caller can be routed to a

language select box multiple times.

Use any valid system ID for the restart ID, including system IDs for a transaction box, interview box, voice detect box,

directory menu or group, automatic directory assistance, or an operator.

To configure a restart ID for a language

1. Decide where to restart callers. Make sure that you have:

a. added a transaction box, interview box, or voice detect box then customize the Transfer, Greeting, and Action

pages of the box to route callers.

b. prevented callers from accessing the restart point directly by using a $(dollar sign) character at the beginning

of the system ID.

NOTE

THIS IS AN OPTIONAL CONFIGURATION.

c. recorded the greeting in the specified language.

2. In the Navigation Pane, click Call Management > Opening Boxes > Profile.

a. Click Search to find and select the opening box.

b. In Restart IDs select a Language.

c. In the System ID field, type the system ID of the box, then click Save.

Repeat for additional languages.

3. Identify the subscribers and call management boxes with Call Transfer turned on.

Confirm that Await Answer is configured as the call transfer type.

NOTE

USING THE Await Answer CALL TRANSFER TYPE KEEPS VOICE PORTS BUSY LONGER THAN THE OTHER TRANSFER TYPES. HOWEVER,

SELECTING ANOTHER TRANSFER TYPE CAUSES SOME CALLERS TO BE ASKED TO SELECT A LANGUAGE A SECOND TIME IF AN EXTENSION

IS NOT ANSWERED. IF REDUCING PORT BUSY TIME IS REQUIRED, SELECT Wait for ringback. IF ASKING CALLERS TO SELECT A

LANGUAGE ONCE PER CALL IS REQUIRED, SELECT Await Answer.