Installation guide

Opening Box Overview 76

Routing Callers with One-Key Dialing

One-key dialing enables callers to reach a particular location within the messaging system or select a preferred

language by pressing a single touchtone key. One-key dialing is used to route callers from the opening greeting box to

transaction boxes, voice detect boxes, language select boxes, or interview boxes.

To avoid one-key dialing conflicts with an extension ID, specify a system pause to wait for the caller to press additional

keys.

NOTE

ONLY SYSTEM ADMINISTRATORS CAN PROGRAM ONE-KEY DIALING, HOWEVER, THEY MUST NOTIFY SUBSCRIBERS TO CHANGE THEIR

GREETINGS WHEN ONE-KEY DIALING RULES ARE SELECTED DURING A SUBSCRIBER GREETING.

To route callers with one-key dialing

1. In the Navigation Pane, click Call Management > Opening Boxes > Profile.

2. Click Search to find and select an opening box. Or click Next and Previous to browse opening boxes.

3. In the Navigation Pane, click Call Management > Opening Boxes > One-Key Dialing.

For detailed field information, see the Call Management Opening Box - One-key Dialing table.

4. Assign one-key dialing to each key. Type the system IDs where callers are routed

Click Search to find or search for a list of existing system IDs.

5. Click Save after each key assignment.

6. In the One-key delay field, type 1 or 2 for a one or two second delay, then click Save.

This field creates a 1- or 2-second pause tells the messaging system to pause and wait for additional key entries.

7. In the Navigation Pane, click Call Management > Opening Boxes > Greetings.

8. In the After day greeting and After night greeting sections, select the action to take when a caller does not

press a key.

NOTE

YOU SHOULD IDEALLY SELECT THE Route to operator ACTION TO TRANSFER THE CALL TO THE OPERATOR WHEN A CALLER PRESSES

AN INCORRECT KEY OR DOES NOT PRESS A KEY. THIS SETTING TRANSFERS CALLERS WITHOUT TOUCHTONE PHONES TO THE OPERATOR.

9. Rerecord the opening greeting message to describe the one-key dialing choices.

10. Click Save.