Installation guide

Opening Box Overview 75

Recording Greetings and Configuring Actions After Greetings

The opening greeting is the first thing a caller hears when calling a messaging system. This greeting can be changed by

recording a new greeting.

The greeting buttons on the Greetings page display the duration in minutes and seconds for each greeting. A greeting

has not been recorded if 00:00 appears on the button. When a greeting has not been recorded the system goes directly

to the action specified in the After night greeting or After day greeting.

If a caller does not press a touchtone key during the opening greeting the actions defined in the After night greeting

and After day greeting are used.

To record and configure a greeting

1. In the Navigation Pane, click Call Management > Opening Boxes > Greetings.

The Greetings page appears. For detailed field information, see the Call Management > Opening Box - Greetings

table.

2. Click Search to find and select an opening box.

See To record or rerecord a voice name or greeting on the Administration Console.

3. To indicate what greeting is used when the system answers calls, select one of the following:

• Day/Night greeting. Activates the standard day/night greeting.

• Alternate greeting. Activates the alternate greeting. When the alternate greeting is active, it is used in both

day and night modes.

4. Click the day button to record a day greeting.

5. Click the night button to record a night greeting.

6. Click the Alternate greeting button to record an alternate greeting.

7. Select one of the following actions for the After day greeting. This action occurs after the greeting is played

during the day schedule.

• Route to operator. Routes the caller to the system operator box.

• Route to. Routes the caller to another system ID. If you select this setting, type a valid system ID in the

Route to field.

• Hang up. Disconnects the call without saying good-bye.

• Say bye. Plays a prompt asking if the caller needs further assistance, pauses to wait for the caller to make a

selection, if there is no response, says good-bye and disconnects.

• Restart. Returns the caller to the opening greeting box.

8. Select an action for the After night greeting.

9. Click Save.