Installation guide

Opening Box Overview 74

Editing Opening Box Profiles

The opening box profile specifies the opening box name, system ID, and Restart IDs.

To edit the opening box profile

1. In the Navigation Pane, click Call Management > Opening Boxes > Profile.

For detailed field information, see the Call Management > Opening Boxes > Profile table.

2. In the Name field, type a name for the box.

3. In the System ID field, type a new system ID for the box.

NOTE

IF YOU CHANGE THE OPENING BOX SYSTEM ID, YOU MUST TYPE THE NEW ID IN ALL FIELDS WHERE THE EXISTING SYSTEM ID IS

REFERENCED.

4. Record a Voice name.

5. If the system has more than one language or uses language boxes, set the Restart IDs.

a. Select a Language.

b. Type the System ID where callers are routed when the conversation restarts.

6. Click Save.