Installation guide

System Configuration 64

Configuring the Extended Automated Attendant

The extended automated attendant enables callers to dial extensions when there are no database entities (subscriber

mailboxes or transaction boxes) linked to the extension. This significantly reduces the potential database size and

increases system responsiveness by decreasing the system resource utilization and system administration.

When the extended automated attendant is activated, it acts as an additional database for non-subscriber extensions.

It is referenced only if a caller dials an extension that is not found in the subscriber database. In case of a conflict, the

Extended auto attendant uses the last precedence with the other call management tools, such as transaction boxes or

directory groups, and does not interfere with their operations.

NOTE

AN EXAMPLE OF SOME EXTENSIONS THAT UTILIZE THE EXTENDED AUTOMATED ATTENDANT ARE A CONFERENCE ROOM, THE LUNCH ROOM, OR

OTHER GENERAL PURPOSE EXTENSION THAT DOES NOT HAVE AN ASSOCIATED MAILBOX OR MESSAGING SERVICE.

To configure the extended automated attendant

1. In the Navigation Pane, click Call Management > Extended automated attendant.

For detailed field information, see the Call Management > Extended Automated Attendant table.

2. Select Activate automated attendant.

3. In Extension (range), type the extension, extension range, or ranges the extended automated attendant

manages.

4. Select the Transfer type.

If Await answer, Release, or Wait for ringback are is selected as the transfer type, specify the number of times

the extension rings before the automated attendant regains control.

5. Click Save.