Installation guide

System Configuration 53
Configuring Wake-up Calls
The messaging system can be configured to enable guests to configure and manage their wake-up calls. Use the
system reports available to help you to monitor and manage the wake-up call service.
System Capacity
The system can make approximately three wake-up calls per minute per dial-capable port on the messaging system.
Wake-up calls are sent out only on ports set to Answer/Dial out, Dial out only, Answer/Message, or Message only.
If your guests experience delayed wake-up calls, review the port configuration to determine whether an adequate
number of ports are configured to meet the guests needs.
To enable the wake-up call feature for guests
1. In the Navigation Pane, click System > Configuration > Hospitality Settings.
For more information about the settings on this page, see the System > Configuration > Hospitality Settings table.
2. Select Allow guests to set their own wake-up calls in the Wake-up Call section.
3. Type the number of times a guest phone rings for wake-up calls in the …rings field.
NOTE
TO PREVENT UNANSWERED WAKE-UP CALLS FROM BEING FORWARDED TO THE GUEST’S VOICE MAILBOX, THE NUMBER OF RINGS SHOULD
BE LESS THAN THE NUMBER OF RINGS THAT THE PHONE SYSTEM WAITS BEFORE FORWARDING CALLS TO THE MESSAGING SYSTEM.
4. Type the number of minutes for the system to wait to make another wake-up call if the initial wake-up call is
unanswered in the Ring frequency… minutes field.
If this time interval is too long, guests might receive the wake-up call too late to meet their schedule. If this interval
is too short, the entire series of wake-up calls might be missed if the guest is in another room of the suite or is
otherwise unable to answer the call.
5. Type the maximum number of wake-up call retry attempts when wake-up calls are not answered in the Maximum
number of retries field.
6. Click Save.