Installation guide

Page Field Descriptions 459
System > Switch > Call Holding
Field Description
Maximum number of
lines allowed on hold at
one time
The maximum number of calls allowed on hold at one time
for the entire messaging system.
Maximum number of
calls allowed to hold at
one time for an
extension
The maximum number of calls allowed on hold at one time
for any one physical extension.
Maximum number of
attempts to transfer a
call to a busy extension
The number of times the system attempts to transfer a call
to a busy extension before asking if the caller wants to
continue to hold.
Amount of time between
retries… milliseconds
The time, in milliseconds, that the messaging system waits
between transfer attempts. Combined with the Maximum
number of attempts to transfer a call to a busy
extension field, this setting determines how often the
system prompts the first caller on hold.
The actual time that a caller waits is the value in the
Amount of time between retries field multiplied by the
value in the Maximum number of attempts to transfer a
call to a busy extension field, plus a few seconds. A setting
lower than the default of 5 seconds might put calls through
more quickly. A higher setting might make the holding
conversation sound better to the caller.
Maximum time the
system waits for a caller
to speak… seconds
The number of seconds that the messaging system waits for
an unidentified caller to speak. This field is applicable to both
voice detect boxes and voice detect call holding.