Installation guide

Page Field Descriptions 393
Call Management > Interview Boxes - Messages
Field Description
Allow callers to leave
urgent messages
Select to ask unidentified callers whether to mark the
message as urgent.
Mark all messages as
urgent
Select to mark all messages from unidentified callers as
urgent.
After taking a message
Specifies what the system does after recording a message
from the caller. This setting applies only if the Take a
message action was selected on the Greetings page for this
interview box. Select one of the following:
• Route to. Routes the caller to another system ID. If
selected, type the system ID or click Search and select a
system ID.
• Route to operator. Routes the caller to the system
operator box.
• Hang up. Disconnects without saying good-bye.
• Say bye. Plays a prompt asking whether the caller needs
further assistance, pauses to wait for the caller to make a
selection, if there is no response, says good-bye and
disconnects.
• Restart. Returns the caller to the opening greeting box.
Send to group
Accepts the name or number of a message group that
receives messages taken by the interview box.