Installation guide

Page Field Descriptions 389
Call Management > Transaction Boxes - Messages
Field Description
Allow callers to change
messages they just
recorded
Select to let callers change messages they have just
recorded. Clear to prevent message changes.
Allow callers to leave
urgent messages
Select to ask unidentified callers if they want to mark a
message as urgent. Clear to prevent unidentified callers from
marking messages as urgent.
Mark all messages urgent. Select to mark all messages
from unidentified callers as urgent.
Maximum message
length to record from an
unidentified caller…
seconds
Specify the maximum length, in seconds, of a message from
an unidentified caller. This setting applies only if the selected
action is Take a message.
After taking a message
Specify what the system does after recording a message
from a caller. This setting applies only if the Take a
message action was selected on the Greetings page for this
transaction box. Select one of the following:
• Route to. Routes the caller to another system ID. If
selected, type the system ID or click Search and select a
system ID.
• Route to operator. Routes the caller to the system
operator box.
• Hang up. Disconnects without saying good-bye.
• Say bye. Plays a prompt asking if the caller needs
further assistance, pauses to wait for the caller to make a
selection, if there is no response, says good-bye and
disconnects.
• Restart. Returns the caller to the opening greeting box.