Installation guide

Page Field Descriptions 388
Call Management > Transaction Boxes - Greetings
Field Description
Active greeting
Accepts one of the following:
• Day/Night greeting. Turns on the day or night greeting
for the box. The first button to the right stores the
recording for the day greeting. The second button stores
the recording for the night greeting.
• Alternate greeting. Turns on the alternate greeting for
the box. The button to the right stores the recording for
the alternate greeting.
After day greeting
Accepts one of the following for the action taken after playing
the greeting during the day schedule:
• Take a message. Lets callers leave a message, which is
stored in the box owner’s mailbox.
• Take a message for group. Records a message for the
members of a message group. If selected, type the name
of the group or click Search and select a group.
NOTE
THE NAME OF THE GROUP MAY NOT EXCEED TEN CHARACTERS
OR INCLUDE NUMBERS OR SPACES.
• Route to the operator. Routes callers to the system
operator box.
• Route to. Routes callers to a specified box. If selected,
type the system ID or click Search and select a system
ID.
• Hang up. Disconnects without saying good-bye.
• Say bye. Plays a prompt asking if the caller needs
further assistance, pauses to wait for the caller to make a
selection, if there is no response, says good-bye and
disconnects.
• Restart. Returns the caller to the opening greeting box.
After night greeting
Accepts the same options as the After Day Greeting area.
The selected option determines what action is taken after
playing the greeting during the night schedule.
• Take a message. Lets callers leave a message, which is
stored in the box owner’s mailbox.
• Take a message for group. Records a message for the
members of a message group. If selected, type the name
of the group or click Search and select a group.
NOTE
THE NAME OF THE GROUP MAY NOT EXCEED TEN CHARACTERS
OR INCLUDE NUMBERS OR SPACES.
• Route to the operator. Routes callers to the system
operator box.
• Route to. Routes callers to a specified box. If selected,
type the system ID or click Search and select a system
ID.
• Hang up. Disconnects without saying good-bye.
• Say bye. Plays a prompt asking if the caller needs
further assistance, pauses to wait for the caller to make a
selection, if there is no response, says good-bye and
disconnects.
• Restart. Returns the caller to the opening greeting box.