Installation guide

Page Field Descriptions 384
Call Management > System Operator Box - Messages
Field Description
Allow callers to change
messages they just
recorded
Callers can change messages they have just recorded. Clear
the field to prevent changes.
Allow callers to leave
urgent messages
Asks unidentified callers if they want to mark a message as
urgent. Clear the field to prevent unidentified callers from
marking messages as urgent.
Mark all messages
urgent
Marks all messages from unidentified callers as urgent.
Maximum message
length to record from an
unidentified caller
Sets the maximum length of a message, in seconds, from an
unidentified caller. This setting applies only if the Take a
message action was selected on the System Operator Box >
Greetings page.
After taking a message
Specifies what the system does after recording a message
from the caller. This setting applies only if the Take a
message action was selected on the System Operator Box >
Greetings page. Select one of the following:
• Route to. Routes the caller to another system ID. If
selected, type the system ID or click Search and select a
system ID.
• Route to operator. Routes the caller to the system
operator box. This setting is not recommended for use
with the system operator box.
• Hang up. Disconnects without saying good-bye.
• Say bye. Plays a prompt asking if the caller needs
further assistance, pauses to wait for the caller to make a
selection, if there is no response, says good-bye and
disconnects.
• Restart. Returns the caller to the opening greeting box.
This setting is not recommended for use with the system
operator box.