Installation guide

Page Field Descriptions 383
Call Management > System Operator Box - Greetings
Field Description
Active greeting
Select the greeting played when the messaging system
answers calls.
• Day/night greeting. Makes the standard day or night
greeting active. When the box is in day mode, the
standard day greeting is active. When the box is in night
mode, the standard night greeting is active.
• Alternate greeting. Makes the alternate greeting
active. When the box is in day mode or night mode, the
alternate greeting is active.
After day greeting
Accepts one of the following for the action taken after playing
the greeting during the day schedule:
• Take a message. Records a message for the public
message box.
• Route to the operator. Routes the caller to the system
operator box. This setting is not recommended for use
with the system operator box.
• Route to. Routes the call to another system ID. If
selected, type the system ID or click Search and select a
system ID. Do not enter the system ID for the system
operator box.
• Hang up. Disconnects without saying good-bye.
• Say bye. Plays a prompt asking if the caller needs
further assistance, pauses to wait for the caller to make a
selection, if there is no response, says good-bye and
disconnects.
• Restart. Returns the caller to the opening greeting box.
This setting is not recommended for use with the system
operator box.
After night greeting
Accepts the same settings as the After Day Greeting
section. The selected setting determines what action is taken
after playing the greeting during the night schedule.
• Take a message. Records a message for the public
message box.
• Route to the operator. Routes the caller to the system
operator box. This setting is not recommended for use
with the system operator box.
• Route to. Routes the call to another system ID. If
selected, type the system ID or click Search and select a
system ID. Do not enter the system ID for the system
operator box.
• Hang up. Disconnects without saying good-bye.
• Say bye. Plays a prompt asking if the caller needs
further assistance, pauses to wait for the caller to make a
selection, if there is no response, says good-bye and
disconnects.
• Restart. Returns the caller to the opening greeting box.
This setting is not recommended for use with the system
operator box.