Installation guide

Page Field Descriptions 382
Transfer options
Set additional transfer settings to control how calls are
transferred to the extension. For example, the system can
play a beep or ask a caller to record a name before
transferring the call. Some settings might not be available,
depending on the phone system or selected call transfer
type.
• Gather phone number. Asks callers to enter their
phone number before transferring the call. Do not use this
setting with the Record and save caller’s name, or
Record caller’s name settings.
• Gather account number. Asks callers to enter an
account number before transferring the call. Do not use
this setting with the Record and save caller’s name, or
Record caller’s name settings.
• Dial tone detection. Checks for a dial tone before
transferring the call. Use this setting if the phone system
does not provide immediate disconnect.
• Announce transfer. Sounds a beep before connecting
the caller.
• Confirm before transfer. Lets the recipient decide to
take the call before the call is transferred. If the
subscriber rejects the call, the system plays the
appropriate greeting and takes the after-greeting action.
• Introduce caller. The recipient hears “Call for
<transaction box name>” before being connected to the
caller. Use this setting when more than one subscriber
uses the same phone.
• Record caller’s name. Asks callers to record their
name. Before the call is transferred, the recipient hears
“Call from <caller's name>.” If the subscriber is not
available or rejects the call, the recorded name is not
saved. You cannot use this setting with the Record and
save caller’s name setting.
• Record and save caller’s name. Asks callers to record
their name. Before the call is transferred, the subscriber
hears “Call from <caller name>.” If the caller leaves a
message, the caller's recorded name plays at the
beginning of the message. If the caller does not leave a
message, the subscriber receives the caller's recorded
name alone as a message. You cannot use this setting
with the Record caller’s name setting.
Intro prompt
Recorded introduction for the transaction box. The system
plays this recording before it transfers a call.
Prompt to gather ID/
phone number
Plays this custom recording before call transfer if either the
Gather account number or Gather phone number call
transfer settings are selected. If there is a recording in this
field, the messaging system plays the recording before
routing a caller from outside the messaging system to the
destination. If there is no recording in this field, the system
plays a prompt from the Gather ID prompt set.
Field Description