Installation guide

Page Field Descriptions 378
Call Management > Opening Box - Greetings
Field Description
Active greeting
The greeting used when the messaging system answers
calls:
NOTE
IF 00:00 APPEARS ON A BUTTON LABEL, A GREETING HAS
NOT BEEN RECORDED.
• Day/Night greeting. Enables the day and night
greetings for the opening greeting box. If 00:00 appears
on the button label a greeting has not been recorded.
Once the greeting has been played, the messaging system
takes the action specified in After day greeting or After
night greeting.
• Alternate greeting. Makes the alternate greeting
active. When the alternate greeting is active, it is used in
both day and night modes.
After day greeting
Actions the messaging system takes after playing the
greeting during the day schedule.
• Route to operator. Routes the caller to the system
operator box.
• Route to. Routes the caller to another system ID. If
selected, type the system ID or click Search and select a
system ID.
• Hang up. Disconnects without saying good-bye.
• Say bye. Plays a prompt asking if the caller needs
further assistance, pauses to wait for the caller to make a
selection, if there is no response, says good-bye and
disconnects.
• Restart. Returns the caller to the opening greeting box.
After night greeting
Actions the messaging system takes after playing the
greeting during the night schedule.
• Route to operator. Routes the caller to the system
operator box.
• Route to. Routes the caller to another system ID. If
selected, type the system ID or click Search and select a
system ID.
• Hang up. Disconnects without saying good-bye.
• Say bye. Plays a prompt asking if the caller needs
further assistance, pauses to wait for the caller to make a
selection, if there is no response, says good-bye and
disconnects.
• Restart. Returns the caller to the opening greeting box.