Installation guide

Page Field Descriptions 376
Call Management > Extended Automated Attendant
Field Description
Activate automated
attendant
Select to activate the extended automated attendant.
Extension (range)
The list of extension numbers for the phone system line that
extended automated attendant manages, in ascending order,
separated by commas. If the numbers are sequential, type a
range separated by a hyphen.
Transfer type
Configure how the messaging system and the phone system
interact during call transfer. If call transfer is enabled, then
select a call transfer type defined below. All call transfer
types put the call on hold and then dial the extension. The
most common is the Release transfer type.
• Await Answer. The system transfers the call to the
extension if the call is answered within the number of
rings specified in the Wait for … rings field. If the
extension is busy or goes unanswered, the system
announces that the extension is busy or not answered.
• Wait for ringback. The system transfers the call to the
extension if a call is answered within the number of rings
specified in the Wait for … rings field. If the call is not
answered within the specified number of rings, the call is
released to the phone system.
• Release. The system releases the call after dialing the
extension or phone number. If the extension is busy or
goes unanswered, the caller can be informed, to transfer
the call by using call forward.
Number of rings
The number of times the extension rings before the call is
recalled for await answer or released for wait for ringback.
This applies only if the call transfer type is Await Answer
or Wait for ring back. Specify a minimum of three rings.
If the station is set to call forward on no answer, it must be
set to forward after two more rings than the number entered
in this field.