Installation guide

Page Field Descriptions 363
Subscriber Template > Subscriber Template > Call Transfer
Field Description
Enable call transfer
Turns call transfer on or off.
Check for dialtone
before transferring
The messaging system listens for a dialtone before
attempting to transfer the call.
• Transfer to subscriber’s extension. Select to transfer
calls to the extension specified on the subscriber profile
page if transfer is enabled.
• Transfer to. An alternate extension to transfer calls to if
call transfer is enabled.
Transfer type
How the phone system and messaging system interact
during call transfer to the subscriber’s extension.
• Await Answer. Puts the caller on hold and dials the
extension. If the extension is answered within the number
of rings specified in the Wait for rings field, transfers the
call to the extension. If the extension is busy or not
answered, plays the greeting, then takes the action
specified in the Action group on the Greetings page.
• Release. Puts the caller on hold, dials the extension and
then releases the call. If the extension is busy or not
answered, the caller cannot leave a message unless the
phone system transfers the call by using call forward to
personal greeting. When this transfer type is selected the
transfer, screening and holding settings are unavailable.
• Wait for ringback. Puts the callers on hold and dials the
extension. If the extension is busy, plays the greeting,
then takes the action specified in the Action group of the
Greeting page. If the extension is answered within the
number of rings specified in the Wait for rings field, the
system transfers the call to the extension. If the extension
is not answered within the number of rings, the call is
released to the phone system.
NOTE
ON RELEASE AND WAIT FOR RINGBACK, THE CALLER
CANNOT LEAVE A MESSAGE UNLESS THE PHONE SYSTEM
TRANSFERS THE CALL USING CALL FORWARD TO PERSONAL
GREETING. WHEN EITHER OF THESE TRANSFER TYPES ARE
SELECTED THE TRANSFER AND SCREENING SETTINGS ARE
UNAVAILABLE.
Wait for… rings
The number of times the extension rings before the call is
recalled for greeting and action of await answer or released
for wait for ringback.
This applies only if the call transfer type is Await Answer or
Wait for ring back. You must specify a minimum of three
rings.
Allow holding
Specifies whether callers can hold if the line is busy.
This setting affects the messaging system only, not the
phone system. The callers decide to hold, leave a message or
try another extension.
Use VOX holding
Callers can decide to hold by speaking rather than by
entering a digit.
Use transfer/Use
screening
Specifies whether the system is using the call transfer
settings or the screening settings. Select the required
options: