Installation guide

Troubleshooting 320

Call Transfer Initiation Problems

One or both of the following situations might indicate a problem with transfer initiation settings:

• The caller hears touchtones and is not transferred after hearing the prompt, “Please wait while I try that extension.”

• The caller is disconnected after hearing the prompt, “Please wait while I try that extension.”

Check hookswitch flash timing

Some phone systems require a longer hookflash than other systems. Confirm that the duration of the hookswitch flash

is configured correctly. See Configuring Dialout Codes and Special Dialing Characters.