Installation guide

Hospitality Site Management 282
Configuring the Guest Template
Use the Hotel Guests > Guest Template page to configure a template for hotel guests. The guest template enables you
to automatically assign default settings for all guests added to the messaging system. Specify the default prefix used to
generate guest IDs, require first time enrollment, allow guests to use passwords to access their voice messages, allow
guests to select personal greetings, allow callers to change messages just recorded, allow callers to hear the guest’s
default language, enable guests to make a language selection in a multilingual system, allow guests to set their spelled
name for the hotel guest directory, or even allow automatic password assignment. Along with these settings define how
long messages are stored for guests that have checked out.
To configure the guest template
1. Click Hotel Guests > Guest Template.
2. Specify the prefix to use when generating guest IDs. The default is 8, the messaging system adds the number 8 to
the beginning of room numbers to create the guest ID.
3. Select any of the following options:
Related Topics
Hospitality Site Configuration
Configuring Hotel Guest Recorded Name, Language, and Message Storage
Resetting a Hotel Guest Message Box
Accessing Messages After a Hotel Guest Checks Out
Checking Hotel Guest Messages
Options Description
First time enrollment
Select to require guest enrollment and play the guest
enrollment conversation the first time guests log on to the
messaging system.
Allow passwords
Select to enable hotel guests to use passwords to retrieve
voice messages.
Allow personal
greetings
Enable guests to record and change their own personal
messaging system greetings.
Allow callers to
change messages
they recorded
Enable callers to change a message they have just recorded.
Allow callers to hear
guest language
Select to enable external callers to hear the system prompts
in the language the guest has chosen while in the guest’s
mailbox. This setting is available only if Allow language
choice is selected.
Allow language
choice
Select to enable guests to select the language they hear
when using the messaging system. This setting is available
only if the multilingual guest conversation feature is
installed.
Allow guests to set
spelled name for
directory
Select to enable hotel guests to change the spelling of their
names in the hotel guest directory. If not selected, guests
cannot change the spelling of their names.
Automatic password
assignment
Select to enable the system to automatically assign
passwords to hotel guests. This field applies only to PMS
integrations that offer password assignment.
Password length
Specifies the minimum length of the guest password. The
default is four digits.
After message
retrieval go to ID
Sets the system ID of the transaction box where hotel
guests are routed after they have retrieved their messages.
Days to store
messages for
checked out guests
Specifies the length of time, in days, that the messaging
system stores messages for checked-out guests. The default
is three days.