Installation guide

Hospitality Site Configuration 277

Direct Call Transfers

A basic information service contains menus configured to route callers to submenus and announcements. Guests can be

transferred when a selection is made. There are two types of call transfers:

• Internal Call Routing. Guests are transferred to a hotel extension.

• Direct-Dial Settings. If the phone system supports the direct-dial feature, guests are transferred to an external

number. When the messaging system sends a call to an external number on a release transfer and the number does

not answer the call is disconnected. The guest is not returned to the hotel information service.

NOTE

THE HOTEL IS RESPONSIBLE FOR LONG-DISTANCE CHARGES INCURRED FOR CALLS TRANSFERRED TO AN EXTERNAL NUMBER. USE THIS

FEATURE CAUTIOUSLY MAKING SURE THAT THE EXTERNAL NUMBERS ARE NOT LONG-DISTANCE OR TOLL CALLS.