Installation guide

System Reports 248
Using the Error Log Report
The error log provides error codes, the port number, and the date and time of the message response. If a problem
cannot be resolved using the error log report, contact Technical Support.
Error codes generated by the messaging system include:
To create the error log report
1. In the Navigation Pane, click Reports > Error log.
2. Select the report date range: From and To dates.
NOTE
WHEN THE START DATE IS THE SAME OR LATER THAN THE END DATE THE SYSTEM ASSUMES YOU MEAN THE MONTH AND DATE OF THE
PREVIOUS YEAR.
3. Select an output device:
• Display. Displays the report in a pop-up window.
• File. Saves the report to a file. The default file name is default.txt, type a report file name to use an
alternative file name.
4. Click Run to generate the report.
Error Log Error Code Definitions
Related Topics
System Reports
Creating Directory Group Reports
Error code Description
Mxxx-yy
The module where the error appears. Where:
xxx = the module number and yy = the error location in that
module.
Exx-yy
The type of error. Where:
xx = the error number and yy = the location.
D|M|Vxxx
The value D|M|V depends on the type of error:
D is a database error and xxx = the record number in the
database file.
M is a memory error and xxx = the memory location in hex or
decimal format.
V is a voice board error and xxx = the port number where the
error occurred.
Error Type Meaning
E1
Operating system or disk error. Missing or corrupted database
files.
E2 Database error in key files. Possible corrupted or missing files.
E3 Program error generated by the messaging system.
E5
Operating system interface error. Database files might be
corrupted or missing.
E6
Memory allocation errors. Startup files might not have correct
configuration.
E7
Voice board error indicating a loss of communication between the
application and a voice board. This error does not mean that the
voice board is defective.
E8 Miscellaneous errors.