Installation guide

Message Groups Overview 205

Deleting Directory Groups or Directory Menus

When a directory group or directory submenu is deleted from the messaging system, the system automatically removes

the group from directory menus that list the directory group.

NOTE

DELETING A DIRECTORY GROUP MIGHT CREATE A GAP IN A DIRECTORY MENU. FOR EXAMPLE, AN ORGANIZATION HAS NUMERIC DIRECTORY

ASSISTANCE CONFIGURED THREE DIRECTORY GROUPS. THE SECOND DIRECTORY GROUP IS DELETED. CALLERS HEAR “FOR SALES, PRESS 1.

FOR CUSTOMER SERVICE, PRESS 3.” AFTER REMOVING A DIRECTORY GROUP OR SUBMENU, ASSIGN A DIFFERENT GROUP OR MENU TO THE

KEY.

To remove a directory group from a directory menu

NOTE

THIS PROCEDURE DOES NOT COMPLETELY DELETE THE GROUP OR SUBMENU FROM THE MESSAGING SYSTEM. IT ONLY REMOVES THE

DIRECTORY GROUP FROM THE DIRECTORY MENU. SEE To delete a directory group or menu from the messaging system.

1. In the Navigation Pane, click Groups > Directory Menus.

2. Click Search to find and select a directory menu.

3. Click Assign keys. The Assign Keys dialog box appears.

a. Locate the directory group or submenu to be removed.

b. Click Remove next to the group name. The group or submenu is no longer assigned to the key.

c. Assign a different group or menu to the key.

d. Repeat this step to assign additional keys or close the Assign Keys dialog box.

4. Click Save.

To delete a directory group or menu from the messaging system

1. In the Navigation Pane, click Groups > Directory Menus or Groups > Directory Groups.

2. Click Delete. See “Administration Console Pages,” for information about the Administration Console icons.

3. Click OK to confirm.

To delete a subscriber from a directory group

1. In the Navigation Pane, click Groups > Directory Group.

2. Click Search to find and select a directory group.

3. Click Members.

4. Click Remove next to the subscriber name.

5. Close the dialog box.