Installation guide

System Overview 20
Understanding System and Personal IDs
The messaging system listens for system IDs and personal IDs on a digit-by-digit basis. When a caller enters a system
or personal ID, the system examines the first digit to see if it is a valid ID. If the first digit is not a valid ID, the system
listens to the second digit and checks to see if the combination of the two digits is a valid ID. This process is repeated
for every digit until a match is found or there are no more digits to check.
This method of listening for IDs provides a quick response because the system goes directly to the first available match.
This means that a long ID that begins with digits that match a shorter ID are not permitted. For example, 234 and 2345
do not work as system IDs because system transfers calls to 234 before the caller can enter the final digit. The best
way to avoid this situation is to make sure that all system IDs contain the same number of digits.
NOTE
A SECURITY CODE OR PIN IS NOT A SYSTEM ID. A SECURITY CODE IS CREATED BY THE SUBSCRIBER, IS KNOWN ONLY TO THE SUBSCRIBER,
AND IS USED WITH THE PERSONAL ID FOR THE SECURITY OF THE MESSAGING SYSTEM.
The following table shows the different types of system IDs.
ID Identifies How Used
Personal ID Subscriber or guest Callers enter a personal ID to identify
themselves to the system. Once identified,
the subscribers listen to messages, leave
two-way messages for others, and change
their personal settings.
Guests use a personal ID to exchange
two-way messages with their hosts.
The personal ID is usually created by using
the subscriber extension number prefixed
with an extra digit (9). A subscriber with
extension 4323 has a personal ID 94323.
Extension ID A subscriber’s mailbox Callers enter an extension ID to reach a
subscriber. The extension ID usually
matches the phone extension number,
however, if subscribers share the same
physical phone extension, each subscriber
has a different extension ID.
Box ID
System ID
Transaction boxes
Interview boxes
Voice detect boxes
System operator boxes
Fax boxes
Callers enter these IDs to reach a
particular box. Box IDs are used for
automatic routing of calls and in one-key
dialing menus.
Fax ID Public fax box Callers are routed to the fax box by
entering the public fax box ID.
Directory ID Directory menus and
directory groups
Callers using numeric directory assistance
enter the directory ID to access a
department or individual. Directory IDs are
used to automatically route calls.
Numbered group ID Message group Subscribers use the numbered group ID to
send a message to a numbered message
group.
Automatic directory
ID
Automatic (alphabetic)
directory assistance
Callers enter an automatic directory ID to
reach the system directory of subscribers.