Installation guide

System Overview 18
happens next. For example, the system might route the call to the operator, take a message, or route the call to
another box.
Related Topics
System Manager Responsibilities
Navigating the Administration Console
Transfer-Greeting-Action Flow
A call
reaches a
box
»
Transfer
»
Greeting
»
Action
The system
tries to transfer
to an
extension…
…the system
plays the
transaction box
greeting…
…and if no
touchtone keys
are pressed, the
system
performs an
action, such as
routing the
caller to the
public interview
box.