Installation guide

Subscribers Profile Overview 175
Configuring System Handling When Fax Ports are Not Available
To configure system handling when a fax port is not available
1. In the Navigation Pane, click Subscribers > Subscribers > Fax.
2. Click Search to find and select a subscriber.
3. Select an action in the No Fax Available section:
• Take a message. When selected, select the appropriate action in the After Message or Holding section.
• Route to operator. Routes the caller to the system operator box.
• Route to. Routes the call to another system ID. Type a system ID or click Search to find and select a system
ID.
• Hang up. Disconnects the call without saying good-bye.
• Say bye. Plays a prompt asking if the caller needs further assistance, pauses to wait for the caller to make a
selection, if there is no response, says good-bye and disconnects.
• Restart. Returns the call to the opening greeting box.
• Hold. Callers can hold for a fax port. Voice detect call holding is not available.
4. Select an action in the After taking a message or holding section:
• Route to operator. Routes the caller to the system operator box.
• Route to. Routes the call to another system ID. Type a system ID or click Search to find and select a system
ID.
• Hang up. Disconnects the call without saying good-bye.
• Say bye. Plays a prompt asking if the caller needs further assistance, pauses to wait for the caller to make a
selection, if there is no response, says good-bye and disconnects.
• Restart. Returns the call to the opening greeting box.
5. Click Save.
Related Topics
Subscriber Template Overview
Fax Mail Configuration Steps