Installation guide

Subscribers Profile Overview 164

Configuring Subscriber Greetings

Use the Subscriber Greetings page to listen to and record subscriber greetings. Each subscriber has a standard

greeting, busy greeting, and alternate greeting. Use this page to select an active greeting (standard or alternate),

activate or deactivate the busy greeting, or customize the transfer-greeting-action sequence.

When a busy greeting is activated and a caller is transferred to the busy extension, the messaging system plays a

greeting telling the caller that the extension is busy. A subscriber can include a one-key dialing menu in the greeting

enabling a caller to press a single key to select where to route the call. See Configuring Subscriber One-Key Dialing.

NOTE

ONLY SYSTEM ADMINISTRATORS CAN PROGRAM ONE-KEY DIALING, HOWEVER, THEY MUST NOTIFY SUBSCRIBERS TO CHANGE THEIR

GREETINGS WHEN ONE-KEY DIALING RULES ARE SELECTED DURING A SUBSCRIBER GREETING.

To change greeting settings

1. In the Navigation Pane, click Subscribers > Subscribers > Greetings.

For detailed field information, see the Subscribers > Subscribers > Greetings table.

2. Click Search to find and select a subscriber.

3. Select Standard greeting or Alternate greeting for the Active Greeting.

4. In the When the subscriber’s extension is busy section, select Enable busy greeting, this lets subscribers use

a busy greeting.

5. In the When subscriber’s extension is out of range section, select Enable out of area greeting if appropriate

for the subscriber.

6. Record the selected greetings.

7. In the After Greeting section select one of the following:

• Take a message. Records a message for the owner of the voice mailbox.

• Take a message for group. Records a message for the specified group. If selected, type the name of the

group to receive the messages in the field.

NOTE

TO BE USED FOR OUTSIDE CALLER GROUP MESSAGING, THE NAME OF THE GROUP MUST NOT EXCEED TEN CHARACTERS AND CANNOT

INCLUDE ANY NUMBERS OR SPACES.

• Route to operator. Routes callers to the system operator box.

• Route to. Routes callers to another system ID. When selected type a system ID in the field.

• Hang up. Disconnects without saying good-bye.

• Say bye. Plays a prompt asking if the caller needs further assistance, pauses to wait for the caller to make a

selection, if there is no response, says good-bye and disconnects.

• Restart. Returns callers to the opening greeting box.

8. Click Save.