Installation guide

Subscriber Template Overview 140

Configuring Default One-Key Dialing

Use the Subscriber Template One-key Dialing page to enable callers to press one key on a touchtone keypad to make a

selection. One-key dialing quickly routes callers to directory assistance, a subscriber extension, transaction boxes, voice

detect boxes, language boxes, or interview boxes. Specify a delay interval, in seconds, for the system to pause and wait

for additional key presses when one-key dialing is used, this enables callers to bypass one-key dialing to enter an

extension.

NOTE

ONLY SYSTEM ADMINISTRATORS CAN PROGRAM ONE-KEY DIALING, HOWEVER, THEY MUST NOTIFY SUBSCRIBERS TO CHANGE THEIR

GREETINGS WHEN ONE-KEY DIALING RULES ARE SELECTED DURING A SUBSCRIBER GREETING.

To configure one-key dialing

1. In the Navigation Pane, click Subscribers > Subscriber Template > One-Key Dialing.

For detailed field information, see the Subscribers > Subscriber Template > One-key Dialing table.

2. Type the system IDs assigned to the One-key dialing fields, or click Search to find and select a system ID.

The messaging system listens for one-key dialing entries during the greeting and during the good-bye prompt and

routes the call according to the system ID assigned to the one-key setting.

3. In the One-key delay field, type 1 or 2. This creates a 1- or 2-second pause to wait for additional touchtone key

presses. The pause enables callers to bypass one-key dialing.

CAUTION!

THE ONE-KEY DELAY GIVES THE CALLER TIME TO PRESS A KEY IN RESPONSE TO THE CONVERSATION PROMPT. WITHOUT THE DELAY, THE

CALLER IS AUTOMATICALLY REROUTED WITHOUT HAVING THE OPPORTUNITY TO MAKE A SELECTION.

4. Click Save.

5. In the Navigation Pane, click Subscribers > Subscribers > Greetings.

6. Select the appropriate After greeting action, then click Save.

NOTE

THE SUBSCRIBER MUST RERECORD THE GREETING TO DESCRIBE THE MENU OF SETTINGS TO CALLERS.