Installation guide

Changing the Public Fax Box System ID 122

Changing the Public Fax Box System ID

The public fax box provides fax detect, routing, and notification for incoming faxes eliminating the need for a dedicated

phone line for a fax machine.

The public fax settings apply to both manual and automatic fax calls.

• Manual Faxes. Callers dial a fax number using the phone keypad on a fax machine and listen to the progress of

their calls on a speaker or handset. When the messaging system answers the call, the caller presses the public fax

box system ID and records an introductory message and then presses the Send or Start key to send the fax.

• Automatic Faxes. Callers set their fax machines to automatically dial a fax phone number. The messaging

system automatically detects the incoming fax tone and routes the call to the fax machine. Automatic fax routing

requires enabling the CNG tone detection. Enable CNG tone detection on the System Settings page.

See System > Configuration > System Settings.

Faxes cannot be sent directly to a public fax box. Instead the calls are transferred to the public fax system ID:

$FAXBOX. The public fax box can be configured for one-key dialing or by changing the fax box system ID.

NOTE

WHEN CHANGING THE SYSTEM ID, MAKE SURE THAT YOU ALSO UPDATE ALL REFERENCES TO THE SYSTEM ID.

The public fax box can receive faxes when the system is licensed for fax. However, when fax licensing is not available,

the system must transfer the call to an extension with a fax machine. If transfer is disabled, then the fax will not be

received.

Configuring the public fax box settings:

• Set the extension for faxes.

• Change the call transfer type and number of rings allowed.

• Determine the system response if the fax extension is busy or does not answer.

• Enable callers sending a manual fax to hold.

• Instruct the system to send a public message when a fax call is transferred.

To record or change the name of the public fax box

1. Connect the fax machine to a phone extension.

2. In the Navigation Pane, click Call Management > Public Fax Box > Profile.

3. To change the default fax box name, $FAXBOX, type a new name in the System ID field.

NOTE

WHEN CHANGING THE SYSTEM ID, MAKE SURE THAT YOU ALSO UPDATE ALL REFERENCES TO THE SYSTEM ID.

4. Click Voice name to record the name.

5. Click Save.