Installation guide

Interview Boxes Overview 105

Recording Interview Box Questions

Record the questions and set the maximum time callers have to respond to each question after creating an interview

box. Use a phone or the Administration Console to record the interview box questions.

To record interview box questions

1. In the Navigation Pane, click Call Management > Interview Boxes > Questions.

2. Select an Interview box. Click the Previous icon or click Search to find and select an interview box.

For detailed field information, see the Call Management > Interview Boxes - Questions table.

3. Click Question length to record the question.

For detailed information about using the media controls, see To record or rerecord a voice name or greeting on the

Administration Console.

4. Type a reply time limit in the Reply Time Limit field. The time limit is set to seconds.

Set the first question reply time limit to 0 (zero) seconds to make the recording an introduction that does not

require a response from the caller. The first question plays immediately after this recording.

5. For the remaining interview questions:

a. Record the question.

b. Type a reply time limit in the Reply Time Limit field.

Repeat this step for all questions up to 20 questions.

6. Click Save.