Installation guide

Transaction Box Overview 100

Configuring Transaction Box One-key Dialing

Use the One-key dialing page to define one-key dialing to offer callers a menu of choices. One-key dialing enables

callers to use a single touchtone key (from 0 to 9) to represent any transaction box.

Set any system IDs where callers can be routed when they press a single touchtone key.

Callers can bypass one-key dialing. Set the system to pause a certain number of seconds for additional touchtones

before routing the call according to the one-key dialing menu. These pauses allow callers to press full system IDs to

bypass one-key dialing during a greeting. You specify how long the system waits between touchtones using the

One-key delay field on the One-Key Dialing page.

NOTE

ONLY SYSTEM ADMINISTRATORS CAN PROGRAM ONE-KEY DIALING, HOWEVER, THEY MUST NOTIFY SUBSCRIBERS TO CHANGE THEIR

GREETINGS WHEN ONE-KEY DIALING RULES ARE SELECTED DURING A SUBSCRIBER GREETING.

To configure one-key dialing for a transaction box

1. In the Navigation Pane, click Call Management > Transaction Boxes > One-Key Dialing.

For detailed field information, see the Call Management > Transaction Boxes - One-key Dialing table.

2. Repeat the following steps for each one-key assignment:

a. Select the numeric value for the one-key dialing.

b. Type the system ID or click Search to locate a selection.

3. In the One key delay field, type number of seconds the messaging system waits for additional touchtones before

taking action.

4. Click Save.

5. Click Transaction Boxes > Greetings page to rerecord the greeting describing the new one-key dialing rules.