Specifications
Troubleshooting Guide
111
Check to ensure that the other devices on your
network are configured correctly to connect
with another network device.
I can’t connect to
my network via
W-LAN
Have the W-
LAN antennas been connected
correctly to the screw-type antenna connectors
at the rear of the product?
Have the W-
LAN settings been correctly
configured in the product’s Setup Menu?
(Setup\Network\Setting)
Check to ensure that the wireless devices on
your network are configured correctly to
connect with another wireless device.
CD/DVD discs do
not play correctly
Has a compatible-
format disc been inserted
into the DVD drive?
Check to see whether the disc is scratched or
needs cleaning.
Is the product positioned on a vibrating
surface?
EPG data is not
present in the
Guide, or the EPG
data in the Guide is
incorrect for my
region
Do you have subscription with an EPG data
provider? (e.g. Ice TV)
Check with your provider to ensure that your
subscription is current and that your account is
correctly configured for your region.
Have you correctly configured the product with
your provider’s account details?
(Setup\Network\Ice Guide)
Is the product correctly configured and
connected to a network device that can
regularly access the internet to receive EPG
data from your provider?
The picture looks
squashed or
too wide
Check whether
the product has been
configured to display the correct TV Aspect
Ratio. (Setup\Configuration\A/V Output)
Check whether the TV has been configured to
display the correct TV Aspect Ratio. (see your
TV user guide for information)
Unable to access
Setup Menu
options
Check whether system settings on the product
have been locked with a PIN.
(Setup\Miscellaneous\Access Control)
Unable to use “trick
mode” functions
with live TV
Check whether Time Shift is enabled.
(Setup\Miscellaneous\Preferences)
Ensure the Time Shift buffer contains enough
data to execute the desired function.
Unable to play
media files
Check whether the media files are in a format
that is supported by the product.
Check whether the media files are playable on
another device or if there may be some issue
or error with the actual media files.
If the media files are stored on a disc, check
whether the disc is scratched or needs
cleaning.