User manual

56 BC615 Installation and user manual
Troubleshooting
Problem Possible cause Action
Red, yellow and green
LEDs blink on power
up
A button is pressed.
Memory error.
Adjust the button.
Change card reader.
Cannot enter
programming mode.
Red LED is lit after
two trials.
Wrong password. Choose a new
password.
Green LED is lit on
accepted entrance but
the door does not open.
Lock error.
The jumper between
terminal block nos.
1 and 4 in the card
reader is missing.
Check cable
between card reader
and lock. Change
locks.
Attach jumper.
A card is used at the
card reader but nothing
happens. No beep is
heard.
The reader head is
loose. (Magnetic
only
The reader head is
dirty. (Magnetic
only)
The reader head is
damaged.
Tighten the reader
head.
Clean the reader
head using a special
cleaning card.
Change card reader
or reader head.
A card is used at the
reader, a beep is heard,
but nothing happens.
The card is not
logged on.
Card + PIN is the
current security
level and the card
does not have a PIN
code.
Log on the card.
Select a PIN code.