Instruction manual

Tools that restrict unauthorized outgoing calls
Issue 9 May 2003
5-27
Extended user administration of redirected calls
This feature allows station users to select one of two previously administered call
coverage paths assigned to them (for example, a work location coverage path or
a remote work location coverage path) from any on-site extension or from a
remote location (for example, home). Also provided is the ability to activate,
change, or deactivate the Call Forward Add or Call Forward Busy/Don’t Answer
features from any on-site extension or from a remote location.
For security purposes, each user of this feature is administered a SSC. Users
must enter an SSC to use this feature. In addition, the COS and COR for the
user’s extension must be administered to have access to this feature. Any attempt
by an invalid extension or invalid SSC to use the feature is recorded as a security
violation.
For remote users, an additional security precaution for feature access is provided
via the telecommuting access extension. This extension provides access only to
this feature; access to any other system features or functions via this extension is
denied.
Access to the extended forwarding capability provided by this feature is controlled
by the
Extended Forwarding All and Extended Forwarding B/DA fields
in the COS screen. To access the screen, enter the change cos command.
Remote user administration of call coverage
NOTE:
This feature requires one SSC for every user or extension. SSCs should be
changed about once every six months.
The system allows calls that are forwarded off of the network (that is, off-net) to be
tracked for busy or no-answer conditions and to be brought back for further call
coverage processing in such cases. However, ensure that the principal has a
coverage path; otherwise, the system will not track the call, and the call will be left
at the off-net destination regardless of whether it is answered or busy.
If the principal has Send All Calls (SAC) activated, the system will not attempt Call
Forwarding Off-Net, except for priority calls. Likewise, except for priority calls, the
system will not attempt Call Forwarding Off-Net for coverage paths that specify
Cover All.
Invalid attempts to change the coverage path or the call forwarding destination are
recorded by the SVN.
To identify unauthorized activation of the Call Forwarding features, use the
list call-forwarding command. The command output includes stations that have
Call Forwarding All Calls and Call Forwarding Busy/Don’t Answer active. Also
displayed are the number and name of the extensions that have the feature active
as well as the “forwarded-to” destination.