Instruction manual

Large business communications systems
5-10 Issue 9 May 2003
Remote access dial tone
For Communication Manager, MultiVantage™ Software, DEFINITY ECS,
DEFINITY G1, G3, and System 75 R1V3, when a user reaches the remote access
port, if authorization codes are administered and barrier codes are not used, the
system can be administered so the caller will hear a dial tone, a remote access
tone, or silence as a prompt for the authorization code.
Night service
You can control the time of day the Remote Access feature is available by using
the Night Service feature. This limits the amount of time remote access is
available and thus reduces risks.
For Communication Manager, MultiVantage™ Software, DEFINITY ECS,
DEFINITY G1, G3, and System 75, trunks translated for remote access can be
given a night service destination. Although it is not recommended, trunks
accessing the system can be assigned a remote access extension as a night
service destination. The system will change to either allow or deny access for a
feature. A night service button can be assigned to implement this capability. When
night service is activated for these trunk groups, the Remote Access feature is
available. When night service is deactivated, calls can be routed to an attendant
for handling.
For DEFINITY G2 and System 85, when the Remote Access feature is “shared”
with Listed Directory Number (LDN) service, a remote access call is routed to the
attendant under normal (business hours) conditions, and the attendant extends
the call like any other LDN call. When Unattended Console Service is active,
“shared” non-DID LDN service becomes inactive, and remote access calls are
handled as direct dialed access calls. In effect, with “shared” non-DID LDN
service, the Remote Access feature is turned off while the attendant is on duty.
This provides a degree of security for remote access during normal business
hours by allowing the attendant to screen remote access calls before extending
them.
Call vectoring (Communication Manager,
MultiVantage Software, DEFINITY ECS
and DEFINITY G3)
For Communication Manager, MultiVantage™ Software, DEFINITY ECS and
DEFINITY G3, administering access to the Remote Access feature through the
use of Vector Directory Numbers (VDNs) can help make the feature more secure.
Call vectoring allows incoming and internal calls to be processed according to a
programmed set of vector commands.
To restrict the use of the Remote Access feature at night, a DID/DNIS VDN can be
translated to route to a vector that has a step to route to the remote access
extension. The vector can check time of day and day of week to route the call to
an announcement or intercept tone if remote access is not allowed at certain
times.