Instruction manual

Contents
Issue 9 May 2003 7
1 About this document 1-1
■ Overview 1-1
■ Reason for reissue 1-3
■ Intended audience 1-3
■ How this guide is organized 1-4
■ Avaya’s statement of direction 1-5
■ Avaya/customer security
roles and responsibilities 1-7
Avaya’s roles and responsibilities 1-8
Customer roles and responsibilities 1-8
■ Downloading this book and updates from the Web 1-9
■ Related resources 1-9
Product documentation 1-9
Avaya security offerings 1-10
■ Avaya toll fraud and technical assistance 1-11
Within the US 1-11
International 1-11
■ Related documentation 1-11
■ Trademarks 1-12
■ Sending us comments 1-12
2 Introduction 2-1
■ Background 2-1
■ Who is the enemy? 2-2
Hackers and phreakers 2-2
Call sell operations 2-2
Drug dealers 2-3
■ What is in a loss? 2-3
Cost of the phone bill 2-3
Lost revenue 2-3
Expenses 2-3
■ Known toll fraud activity 2-4