Instruction manual

Security risks
4-8 Issue 9 May 2003
General security measures
General security measures can be taken system-wide to discourage unauthorized
use.
Educating users
Everyone in your company who uses the telephone system is responsible for
system security. Users and attendants need to be aware of how to recognize and
react to potential hacker activity. Informed people are more likely to cooperate
with security measures that often make the system less flexible and more difficult
to use.
■ Never program passwords or authorization codes onto auto dial buttons.
Display phones reveal the programmed numbers and internal abusers can
use the auto dial buttons to originate unauthorized calls.
■ Discourage the practice of writing down passwords. If a password needs to
be written down, keep it in a secure place and never discard it while it is
active.
■ Attendants should tell their system manager if they answer a series of calls
where there is silence on the other end or the caller hangs up.
■ Users who are assigned voice mailboxes should frequently change
personal passwords and should not choose obvious passwords (see
‘‘Choosing passwords’’ on page 4-5
).
■ Advise users with special telephone privileges (such as remote access,
voice mail outcalling, and call forwarding off-switch) of the potential risks
and responsibilities.
■ Be suspicious of any caller who claims to be with the telephone company
and wants to check an outside line. Ask for a callback number, hang up,
and confirm the caller’s identity.
■ Never distribute the office telephone directory to anyone outside the
company; be careful when discarding it.
■ Never accept collect phone calls.
■ Never discuss your telephone system’s numbering plan with anyone
outside the company.