Instruction manual

Avaya/customer security roles and responsibilities
Issue 9 May 2003
1-7
Avaya/customer security
roles and responsibilities
The purchase of a telecommunications system is a complicated process involving
many phases, including system selection, design, ordering, implementation, and
assurance testing. Throughout these phases customers, vendors, and their
agents each have specific roles and responsibilities. Insuring that systems are
designed, ordered, installed, and maintained in a secure fashion is a responsibility
each organization must understand.
Avaya, seeking to be our customers’ Partner of Choice, clearly defined its mission
in this area in a Statement of Direction issued in May, 1992. (See the preceding
section.) More specifically, Avaya recognized four areas where we or our agents
have specific responsibilities to our customers. These areas, and our
responsibilities in each area, are detailed in the next section, ‘‘Avaya’s roles and
responsibilities’’.
In addition, customers have specific responsibilities to ensure the system they are
installing is as secure as their requirements dictate. The following quote is from
A Cooperative Solution to the Fraud that Targets Telecom Systems, a position
paper developed by the Toll Fraud Prevention Committee (TFPC) of the Alliance
for Telecommunications Industry Solutions:
“It is necessary to stress that the business owner, the owner or lessee of
the CPE [Customer Premises Equipment], has the primary and paramount
care, custody, and control of the CPE. The owner has the responsibility to
protect this asset, the telecommunications system equally as well as other
financial assets of the business.”
This document attempts to define industry standards for the roles and
responsibilities of the various organizations involved in a system implementation.
Portions of this document are applicable to this document and are quoted
throughout. Customers interested in the entire document can receive copies by
contacting:
Alliance for Telecommunications Industry Solutions
1200 G Street, NW
Suite 500
Washington, DC 20005
http://www.atis.org/