Instruction manual

CallMaster PC
Issue 9 May 2003
9-3
CallMaster PC
CallMaster PC, a software application used with Communication Manager,
MultiVantage™ Software, and DEFINITY ECS, gives call center agents and
supervisors the ability to access and control their CallMaster or CallMaster II
telephone sets through a Microsoft Windows™-compatible PC. If call center
employees use remote access software such as Norton pcANYWHERE
®
software or Microcom’s Carbon Copy Plus™ for Windows, or similar software that
allows applications to run on their PC from a remote location, their system might
be susceptible to toll fraud, as follows:
An agent dials in from home, provides a password (if required), and may then use
any software, including CallMaster PC, on the remote computer. If a hacker can
crack the password for the remote software, he or she can access the remote
computer, run the victim’s CallMaster PC on it, and set up a conference call
between the hacker’s phone and another phone, at the company’s expense.
Security tips
Warn customers with remote access software that they must administer the
software’s password protection to prevent unauthorized access to the computer,
and they should change the password frequently.
For additional information, refer to the CALLMASTER PC product documentation
(shipped with the unit; not available from the Publication Center), and the
documentation for any remote access software you use.