Instruction manual

Other products and services
9-2 Issue 9 May 2003
■ Switchhook flash and distinctive audible alert should be set to no on the
Station screens.
■ Remote users should not have access to UNIX via the CMS application.
Restrict access by means of the User Permissions feature of CMS.
For additional information on administering CMS, refer to the most recent release
of the following documents:
■ Avaya™ Call Management System Administration
■ Avaya™ CMS Software Installation, Maintenance, and Troubleshooting
Guide
■ Any of the hardware component planning, installation, maintenance, and/or
quick reference information listed under the Call Management System
(CMS) product documentation heading on http://www.avaya.com/support.
For switch restrictions, consult the applicable chapter in this guide as well as the
applicable switch administration manual for the pertinent PBX.
CMS helplines
If an installation problem that requires assistance arises, Avaya technicians or the
customer may call the appropriate number:
■ Customer number: 1 800 344-9670
The problem will be reported, and a trouble ticket will be generated so that
the problem can be escalated through the services organization. The
customer will be prompted to identify the type of problem (for example,
ACD, hardware, CMS R3V4, etc.). The customer will then be connected to
the appropriate service organization.
■ Technician number: 1 800 248-1234
The technician should provide the TSC personnel with the customer’s
name, the password for the root login ID on the Sun workstation, the phone
number of the dial-in port, and a description of the problem. If the TSC
engineers cannot resolve the problem, they will escalate it to the customer
support organization for Avaya.
For international support, contact your Avaya representative or distributor for
more information.