Instruction manual

Issue 9 May 2003 9-1

Other products and services

NOTE:

Unless specifically stated otherwise, references in this document to “G3Vx

and later” include the specified DEFINITY G3 (and more recent) versions,

DEFINITY ECS, MultiVantage™ Software, and Communication Manager.

This chapter contains security information for Avaya products other than PBXs

and adjuncts that have become available since Issue 2 of this handbook. For

information on the Avaya I

NTUITY System and the PARTNER MAIL VS System,

see Chapter 7

Call Management System (R3V4)

Call Management System (R3V4) is an MIS system for call centers that provides

real time and historical data about the status and performance of a customer’s call

including information about agents, trunks, trunk groups, splits/skills, busy hours,

forecasts, and so on. The application currently resides on personal computer

platforms as an adjunct to the Avaya Communication Manager, MultiVantage™

Software, DEFINITY ECS and DEFINITY communications systems.

Security could be breached if a customer adds modems to the platform for

supervisor access from remote locations. If access to UNIX is allowed, and the

modems and station lines from the PBX are not secured, it would be possible to

make data calls to other computers via the platform. If the customer has modem

access to CMS, then the possibility for toll fraud exists if a hacker can get into the

switch from CMS.

Security tips

The following considerations are for the CMS administrator.

■ When setting up the ports, modems should be defined in UNIX (using the

FACE administration tool) for inbound access only.

■ If station lines are used for the modems, the COS or COR should be set to

disallow outbound dialing capabilities.