Instruction manual

Automated attendant
8-20 Issue 9 May 2003
MERLIN LEGEND Communications
System
AUDIX Voice Power System
The MERLIN LEGEND Communications System supports the AUDIX Voice
Power System, which provides automated attendant functionality. Follow all
recommendations for protecting the MERLIN LEGEND Communications System
switch in Chapter 6
, as well as those for protecting the AUDIX Voice Power
System for the MERLIN LEGEND Communications System in Chapter 7
. In
addition, make sure that automated attendant selector codes do not permit
outside line selection.
The AUDIX Voice Power System tracks traffic data over various timespans.
Reviewing these reports on a regular basis helps to establish traffic trends. If
increased activity or unusual usage patterns occur, they can be investigated
immediately.
MERLIN MAIL, MERLIN MAIL-ML, and
MERLIN MAIL R3 voice messaging systems
The MERLIN MAIL, MERLIN MAIL-ML, and MERLIN MAIL R3 voice messaging
systems provide the automated attendant feature. Follow all recommendations for
protecting these systems in Chapter 7
. In addition, make sure that automated
attendant selector codes do not permit outside line selection.
MERLIN Attendant
To help secure MERLIN Attendant against toll fraud, do the following:
■ Administer the lowest valid extension number (Lowest Extension) and the
highest valid extension number (Highest Extension) for the range of valid
extensions. Transfer attempts to extensions that fall outside the range will
be disallowed.
■ Administer the maximum number of digits in the extension to match the dial
plan.
■ Change the default system password.