Instruction manual

Automated attendant
8-14 Issue 9 May 2003
Voice session record
A voice session begins whenever a caller attempts to log into the AUDIX Voice
Mail System, is redirected to the AUDIX Voice Mail System for call answering,
enters *R or **R, transfers from one automated attendant to another automated
attendant (nested), or is transferred by the Enhanced Automated Attendant
feature.
The record reveals the routing of the call, including the caller (if internal), recipient,
port, community, mail IDs (corresponds to the AUDIX Voice Mail System
subscriber’s extension number input during a login or as input by the calling
party), the time and duration of the call, the type of session (voice mail, call
answer, guest password, or automated attendant), the message activity, and
number of login attempts.
Also reported is the session termination method. Each possible termination
method is assigned a value as shown in Table 8-3
. This information can be
downloaded to a PC using ADAP to be available on demand or at scheduled
intervals.
Table 8-3. AUDIX Voice Mail System session termination values
Value Reason for Session Termination
01 Caller transferred out of the AUDIX Voice Mail System
02 Caller disconnected established call
03 Caller abandoned call before the AUDIX Voice Mail
System answered
04 Caller entered **X
05 Caller entered *R from call answer
06 Caller entered
**R from voice mail
07 The AUDIX Voice Mail System terminated the call due
to a system problem
08 The AUDIX Voice Mail System terminated the call due
to a caller problem (for example, full mailbox timeout)
09 The AUDIX Voice Mail System terminated a call
originated by another AUDIX Voice Mail System
10 Transfer from an automated attendant to another
automated attendant mailbox
11 Transfer from an automated attendant to a call
answer mailbox
12 Transfer from an automated attendant to a mailbox
with guest greeting