Instruction manual

Automated attendant
8-12 Issue 9 May 2003
■ Enter local, primary, or remote in the ACA Referral Calls field. If
primary is selected, calls can be received from other switches. Remote
applies if the PBX being administered is a DCS node, perhaps unattended,
that wants ACA referral calls to an extension or console at another DCS
node.
■ Complete the following fields as well: ACA Referral Destination,
ACA Short Holding Time Originating Extension, ACA Long
Holding Time Originating Extension
, and ACA Remote PBX
Identification
.
NOTE:
The ACA Remote PBX Identification field only appears if the
ACA Referral Calls field is set to remote.
■ Assign an aca referral button on that station (or the attendant station).
■ Use change trunk group to display the Trunk Group screen.
■ Enter y in the ACA Assignment field.
■ Establish short and long holding times. The defaults are 10 seconds (short
holding time) and one hour (long holding time).
■ To review, use list measurements aca.
■ Administer an aca button on the console or display station to which the
referral will be sent.
For DEFINITY G2 and System 85:
■ Use PROC285 WORD1 FIELD5 and PROC286 WORD1 FIELD1 to enable
ACA system-wide.
■ Use PROC120 WORD1 to set ACA call limits and number of calls
threshold.
■ Choose the appropriate option:
— To send the alarms and/or reports to an attendant, use
PROC286
WORD1 FIELD3
.
Busy verification
When toll fraud is suspected, you can interrupt the call on a specified trunk group
and monitor the call in progress. Callers will hear a long tone to indicate the call is
being monitored.
For Communication Manager, MultiVantage™ Software, DEFINITY ECS,
DEFINITY G1, G3, and System 75:
■ Use change station to display the Station screen for the station that will be
assigned the Busy Verification button.
■ In the Feature Button Assignment field, enter verify.