Instruction manual

Automated attendant
8-8 Issue 9 May 2003
Detecting automated attendant toll fraud
Table 8-2 shows the reports that help determine if your automated attendant
system is being used for fraudulent purposes.
Table 8-2. Automated attendant monitoring techniques
Monitoring Technique Switch Page #
Call detail recording (SMDR) Communication Manager,
MultiVantage™ Software,
DEFINITY ECS, DEFINITY
G1, G2, G3, System 75,
System 85
8-9
Traffic measurements and
performance
Communication Manager,
MultiVantage™ Software,
DEFINITY ECS, DEFINITY
G1, G2, G3, System 75,
System 85
8-10
Automatic circuit assurance Communication Manager,
MultiVantage™ Software,
DEFINITY ECS, DEFINITY
G1, G2, G3, System 75,
System 85
8-11
Busy verification Communication Manager,
MultiVantage™ Software,
DEFINITY ECS, DEFINITY
G1, G2, G3, System 75,
System 85
8-12
Call Traffic report Communication Manager,
MultiVantage™ Software,
DEFINITY ECS, DEFINITY
G1, G2, G3, System 75,
System 85
8-10
Trunk Group report Communication Manager,
MultiVantage™ Software,
DEFINITY ECS, DEFINITY
G1, G3, System 75
8-10
AUDIX Voice Mail System
traffic reports
Any with the AUDIX Voice Mail
or AUDIX Voice Power
Systems
8-13
AUDIX Voice Mail System call
detail recording
Any with AUDIX Voice Mail
System R1V5 and later with
digital networking
8-13