Instruction manual

Automated attendant
8-6 Issue 9 May 2003
For Communication Manager, MultiVantage™ Software, DEFINITY ECS,
DEFINITY G1, G3, and System 75:
■ On the Class of Restriction screen, create an outward-restricted COR by
entering
outward in the Calling Party Restriction field.
■ Assign the outward-restricted COR to the automated attendant port.
■ Assign an FRL of 0 and enter n for all trunk group CORs.
For DEFINITY G2 and System 85:
■ Use PROC010 WORD3 FIELD19 to assign outward restriction to the
automated attendant port COS. To secure the port, assign toll, ARS toll,
and miscellaneous trunk group restrictions, and an FRL of 0.
Prevent calls to certain numbers
If some menu options transfer to locations off-premises, you can still protect the
system from unauthorized calls. You can restrict calls to certain area codes and/or
country codes, and even to specific telephone numbers.
For Communication Manager, MultiVantage™ Software, DEFINITY ECS and
DEFINITY G1 and G3:
■ On the Class of Restriction screen for the automated attendant ports, enter
y in the Restricted Call List field.
■ On the Toll Analysis screen, specify phone numbers you want to prevent
automated attendant callers from dialing.
For DEFINITY G2:
■ For DEFINITY G2.2, send disallowed destinations to action object “0.” Do
not use
PROC314 to mark disallowed destinations with a higher FRL
value.
PROC314 WORD1 assigns a Virtual Nodepoint Identifier to the
restricted dial string.
PROC317 WORD2 maps the VNI to the pattern, and
PROC317 WORD2 shows the pattern preference, with the FRL in field 4.
For earlier releases, use
PROC313 to enter disallowed destinations in the
Unauthorized Call Control table.
Allow calling to specified numbers
A reverse strategy to preventing calls is to allow outbound calls only to certain
numbers. For DEFINITY G1 and System 75, you must specify both the area code
and the office code of the allowable numbers. For G3, you can specify the area
code or telephone number of calls you allow.
For DEFINITY G1 and System 75:
■ Use change ars fnpa xxx to display the ARS FNPA Table, where xxx is
the NPA that will have some unrestricted exchanges.
■ Route the NPA to an RHNPA table (for example, r1).