Instruction manual

Automated attendant
8-4 Issue 9 May 2003
Class of service
An automated attendant port can be assigned a COS. The following COS options
relate to toll fraud prevention:
■ Call Forward Off-Net: allows a user to call forward outside the switch to
non-toll locations.
■ Call Forward Follow Me: allows a user to forward calls outside the switch
when other options are set.
■ Miscellaneous Trunk Restrictions: restricts certain stations from calling
certain trunk groups via dial access codes.
■ Outward Restriction: restricts the user from placing calls over CO, FX, or
WATS trunks using dial access codes to trunks. Outward restriction also
restricts the user from placing calls via ARS/WCR. Use ARS/WCR with
WCR toll restrictions instead.
■ Toll Restriction: prevents users from placing toll calls over CO, FX, or
WATS trunks using dial access codes to trunks. Use ARS/WCR with WCR
toll restrictions instead.
■ WCR Toll Restriction: restricts users from dialing the ARS or WCR Network
I toll access code, or from completing a toll call over ARS/WCR.
■ Terminal-to-Terminal Restrictions: restricts the user from placing or
receiving any calls except from and to other stations on the switch.
In addition, the following COS options are available on System 85 and G2:
■ Code Restriction Level: allows restriction of calls, by selected extension
numbers, to areas defined by specific area codes and/or office codes. The
switch returns intercept tone whenever the caller dials a code that is not
allowed to the caller.
■ DID Restriction: denies DID access to specified terminals; preventing these
terminals from receiving private network inward dialed calls.
■ Terminal-to-Terminal Only Calling Restriction: restricts the user from
placing or receiving any calls except to and from other stations on the
switch.
■ Inward Restriction: prevents voice terminal users at specified extensions
from receiving public network calls (DID and CO trunk calls).
■ Manual Terminating Line Restriction: prevents voice terminal users at
specified extensions from receiving calls other than direct or extended calls
from a local attendant (or an attendant within the DCS network).
■ Origination Restriction: prevents callers on specified extensions from
directly accessing outgoing trunks to the public network.
■ Outward Restriction: restricts the user from placing calls over the CO, FX,
or WATS trunks using dial access codes to trunks. Outward restriction also
restricts the user from placing calls via ARS/WCR. Use ARS/WCR with
WCR toll restrictions instead.