Instruction manual

Issue 9 May 2003 8-1

Automated attendant

NOTE:

Unless specifically stated otherwise, references in this document to “G3Vx

and later” include the specified DEFINITY G3 (and more recent) versions,

DEFINITY ECS, MultiVantage™ Software, and Communication Manager.

Communication Manager,

MultiVantage Software, DEFINITY

ECS, DEFINITY communications

systems, System 75, and System 85

Automated attendant is a service that connects to the PBX/communications

system to help route calls to the appropriate extension. A menu of options allows

callers to choose a predefined destination, such as a department, announcement,

or an attendant, or a user-defined destination, such as an extension number.

Many automated attendant systems are vulnerable to toll fraud and are easy

targets for toll hackers. Although there are some steps you can take to tighten the

security of the automated attendant itself,

additional steps must be taken on

the switch side to reduce the risk of toll fraud

Security tips

■ Never allow a menu choice to transfer to an outgoing trunk without a

specific destination.

■ When a digit (1 through 9) is not a menu option, program it to transfer to an

attendant, an announcement, a disconnect, or other intercept treatment.

■ This tip does not apply to the AUDIX Voice Mail System:

When 8 or 9 are feature access codes for the switch or media server, make

sure the same numbers on the Automated Attendant menu are either

translated to an extension or, if not a menu option, are programmed to

transfer to an attendant, an announcement, a disconnect, or other intercept

treatment.