Instruction manual

Voice messaging systems
7-58 Issue 9 May 2003
Protecting the PARTNER MAIL and PARTNER
MAIL VS systems
The PARTNER MAIL and PARTNER MAIL VS Systems provide automated
attendant, call answer, and voice mail functionality. The Automated Attendant
feature answers incoming calls and routes them to the appropriate department or
person. The Call Answer feature provides call coverage to voice mailboxes. The
voice mail feature provides a variety of voice messaging features.
Unauthorized persons try to locate unused or unprotected mailboxes and use
them as dropoff points for their own messages, especially if inbound calls are free
(for example, 800 inbound service).
Protecting passwords
For PARTNER MAIL Release 1 and all releases of PARTNER MAIL VS,
passwords can be up to four digits. For PARTNER MAIL Release 3, passwords
can be up to 15 digits in length. See ‘‘Administration / maintenance access’’ on
page 4-4 and ‘‘General security measures’’ on page 4-8 for secure password
guidelines. See Chapter 14
for information on how to change passwords in the
PARTNER MAIL System and the PARTNER MAIL VS System.
Security tips
■ Monitor SMDR reports and/or Call Accounting System reports for outgoing
calls that might be originated by internal and external abusers.
■ For PARTNER MAIL System mailboxes, exercise caution when assigning a
class of service (COS).
— Assign a COS that provides outcalling privileges (for PARTNER
MAIL Release 1 and PARTNER VS, assign 4, 5, 6, or 8; for
PARTNER MAIL Release 3, assign 3,4, or 6) only to those
mailboxes requiring these privileges.
— Assign COSs 1-6 (for PARTNER MAIL Release 1 and PARTNER
VS) or 1-4 and 20-23 (for PARTNER MAIL Release 3), transfer
permitted, only to mailboxes for which the mailbox number is a real
extension on the PARTNER Plus Communications System. Use
COSs 7-9 (for PARTNER MAIL Release 1 and PARTNER VS) or 5,
6, and 15-19 (for PARTNER MAIL Release 3), transfer not
permitted, for all mailboxes for which there is no corresponding
extension on the PARTNER Plus Communications System.
— If outcalling is not used, assign system mailboxes (90 to 98, and
9997 to 9999) to COS 7 or 9 (for PARTNER MAIL Release 1) or 5,
15-17,18, 19 (for PARTNER MAIL Release 3).
■ Require employees who have voice mailboxes to use passwords to protect
their mailboxes.