Instruction manual

Voice messaging systems
7-52 Issue 9 May 2003
The Uninitialized Mailbox report lists all mailboxes for which the password
has not yet been changed from the initially assigned password. It is
recommended that this report be regularly reviewed to determine which
subscribers have not yet changed their passwords. Subscribers should be
reminded that they should change their passwords regularly to prevent
anyone but themselves from accessing their mailboxes. If it is found that
many subscribers are not changing their passwords, the Days Before
Forced Password Change parameter in the System Setup utility should be
enabled to require them to regularly change their passwords.
■ Using extended password security
Extended password security requires subscribers to press the “#” key after
entering their passwords to access their mailboxes. If subscribers do not
press the “#” key, the system pauses before allowing mailbox access. The
Enable Extended Password Security parameter on the Subscriber tab in
the System Setup utility determines whether the system waits for the
subscriber to press “#” or allows immediate mailbox access after
successful password entry.
This parameter helps prevent unauthorized users from determining the
number of digits in M2000 system mailbox passwords.
NOTE:
It is recommended that this feature be enabled.
■ Providing notification of unsuccessful mailbox login attempts
The M2000 system can send voice notification to subscribers when one or
more unsuccessful login attempts have been made to their mailboxes. This
feature informs subscribers that someone may have attempted to gain
unauthorized access to their mailboxes.
The Failed Login Notification option on the Class of Service dialog box
determines whether this feature is enabled. The Failed Login Notify option
on the Subscriber Settings dialog box controls this feature by individual
mailbox.
When an unsuccessful login attempt occurs, it is recommended that the
subscriber change their mailbox password immediately and notify the
system manager of the attempted login.
NOTE:
It is recommended that this feature be enabled for all mailboxes.
■ Locking subscriber mailboxes after unsuccessful login attempts
The M2000 system can lock a mailbox when a caller attempting to log into
the mailbox is disconnected after entering the incorrect password a
specified number of times. A locked mailbox prevents any caller, including
the subscriber, from logging into the mailbox until the system manager
manually unlocks the mailbox.